{"id":12988,"date":"2018-05-02T13:01:32","date_gmt":"2018-05-02T20:01:32","guid":{"rendered":"https:\/\/dev-lumarketing.pantheonsite.io\/?page_id=12988"},"modified":"2025-03-26T09:43:43","modified_gmt":"2025-03-26T16:43:43","slug":"terms-of-service","status":"publish","type":"page","link":"https:\/\/lumenlearning.com\/policies\/terms-of-service\/","title":{"rendered":"Terms of Service"},"content":{"rendered":"

Terms of Service<\/strong><\/h1>\n

last updated 4\/13\/2018<\/span><\/em><\/p>\n

Welcome to Lumen Learning! We make courseware to enable unprecedented learning for all students. <\/span><\/p>\n

These Terms of Service (“Terms”) govern your access to and use of Lumen’s website, courseware, other products and services (“Services”). Please read our Terms, and <\/span>contact us<\/span><\/a> about any questions. By accessing or using our Services, you agree to be bound by these Terms.<\/span><\/p>\n

We use plain language in these Terms to make them easy to understand. Throughout you\u2019ll see (\u201cLumen\u201d, \u201cwe\u201d, or \u201cus\u201d) to refer to Lumen Learning, Inc. We also have employees, independent contractors, and other representatives that we refer to as (\u201cour Team\u201d). As a user of the Service or a representative of an entity that uses the Service, we refer to (\u201cyou\u201d) in this agreement. <\/span><\/p>\n

Using Lumen Services<\/span><\/h1>\n

Simple summary: Our services are designed for students and educators who are at least 13 years old. Some of our content links to 3rd party sites. Most of those links are great but we can\u2019t control and aren\u2019t responsible for what happens on those sites.<\/strong><\/p>\n

About our Services<\/span><\/h2>\n

Our Services are designed to provide students with uncommonly effective learning experiences and to put tools in the hands of educators that amplify their work and strengthen the connection between students and educators. The Lumen team creates, curates, and improves open educational resources and contributes that work to the commons. Our Services bring together our technology platform, open educational resources, intentional learning design, a community of passionate educators, and data analysis to deliver an educational experience that is constantly improving.<\/span><\/p>\n

Our license to you<\/span><\/h2>\n

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, and revocable license to use our Services.<\/span><\/p>\n

Our Services use <\/span>openly licensed educational resources<\/span><\/a> such as text, images, videos, interactive activities and other media (\u201cOER\u201d). Nothing in these Terms limits your rights granted under specific OER licenses.<\/span><\/p>\n

Who can use Lumen Services<\/span><\/h2>\n

You may use our Services if you can form a binding contract with Lumen, and only in compliance with these Terms and all applicable laws. You must be at least 13 years old to use our Services. <\/span><\/p>\n

Some of our Services are publicly accessible to anyone without the need for an account (\u201cPublic Services\u201d) in one of our courseware platforms (\u201cLumen Platform\u201d or \u201cPlatform\u201d). You may use Public Services in compliance with these Terms. <\/span><\/p>\n

Our content may contain links to 3rd party content<\/span><\/h2>\n

Our Services may contain links to third-party content that are not owned or controlled by Lumen. If you access any third party website, service, or content from Lumen, you do so at your own risk and you agree that Lumen will have no liability arising from your use of or access to any third-party website, service, or content. If you find something that isn\u2019t appropriate, we want to know about it. Please tell us, and we promise to listen and take whatever action we think is appropriate, including removing the link or replacing it with an alternative.<\/span><\/p>\n

Your Content<\/span><\/h1>\n

Simple summary: If you post your content in the Lumen Platform, it still belongs to you but we and others can use it.<\/strong><\/p>\n

You can post content<\/span><\/h2>\n

Lumen allows you to post content, including text, photos, video, links, and other materials. Anything that you post or otherwise make available using our Services is referred to as “User Content.” You are solely responsible for the User Content you upload, and you retain all rights in original content that you create. We also allow you to redistribute, revise and remix OER content in our Platform subject to the rights and requirements of the original content. <\/span><\/p>\n

We and others can use your content<\/span><\/h2>\n

You grant Lumen and our users a non-exclusive, royalty-free, transferable, sublicensable, worldwide license to use, store, display, reproduce, save, modify, create derivative works, perform, and distribute your User Content in the Lumen Platform solely for the purposes of operating, developing, providing, and using the Lumen Services. Nothing in these Terms shall restrict other legal rights Lumen may have to User Content, for example under other licenses. We reserve the right to remove or modify User Content for any reason, including User Content that we believe violates these Terms or our policies.<\/span><\/p>\n

We retain your openly licensed content<\/span><\/h2>\n

Following termination or deactivation of your account, or if you remove any User Content from our Platform, we and our users may retain, reuse, revise, remix, and redistribute your User Content subject to the terms of the <\/span>Creative Commons Attribution (\u201cCC-BY\u201d) license<\/span><\/a>, the license you chose in our Platform, or the rights granted in these Terms. <\/span><\/p>\n

Your feedback<\/span><\/h2>\n

We\u2019re grateful for your feedback. In order for us to take advantage of it, you grant Us a worldwide, perpetual, irrevocable, royalty-free license to use and incorporate into the Services any suggestion, enhancement request, recommendation, correction or other feedback provided by you.<\/span><\/p>\n

Copyright and Trademark<\/span><\/h1>\n

We have a deep respect for the intellectual property rights of others and we expect our users to do the same. Please read our <\/span>copyright policy<\/span><\/a>. You are agreeing to adhere to this policy as a part of these Terms.<\/span><\/p>\n

Rules<\/span><\/h1>\n

Simple summary: Respect other users and applicable laws.<\/strong><\/p>\n

Conduct<\/span><\/h2>\n

Your use of Lumen Services is subject to compliance with our <\/span>Acceptable Use Policy<\/span><\/a> and these Terms. We may suspend or terminate your use of our Services if your conduct violates these rules. <\/span><\/p>\n

Compliance with laws<\/span><\/h2>\n

You represent and warrant that your use of our Services will comply with all applicable laws and regulations. You\u2019re responsible for determining whether our Services are suitable for your legal use. <\/span><\/p>\n

U.S. Export Controls<\/span><\/h2>\n

The software we use to deliver the Services (the \u201cSoftware\u201d) is subject to United States export controls. Export laws are designed to restrict the distribution and use of certain products and services from other countries for security or trade agreements. You may not download or otherwise export our Services in violation of United States export laws.<\/span><\/p>\n

Security and Privacy<\/span><\/h1>\n

Simple summary: We do our best to keep information secure. You can help by using a strong password and keeping it safe. We\u2019re also committed to transparent and ethical use of your information.<\/strong><\/p>\n

Securing your account and data<\/span><\/h2>\n

We care about your security. We maintain appropriate procedural, physical, and technical safeguards to protect the security, integrity, and durability of your account and your content. Despite our best efforts, we cannot guarantee that our methods will be effective in all circumstances. You\u2019re responsible for keeping your user account and password secure. Please notify us right away of any unauthorized use of your account.<\/span><\/p>\n

Privacy<\/span><\/h2>\n

We will adhere to transparent, responsible and ethical practices around data ownership, sharing and use. Please read our <\/span>privacy policy<\/span><\/a>, and our <\/span>research and data practices<\/span><\/a>. Each is incorporated as a part of this agreement. <\/span><\/p>\n

Support<\/span><\/h1>\n

If you are a paying customer\u2014thank you! <\/span><\/p>\n

We will do our best to make your experience extraordinary. You can read about our specific commitments in our <\/span>Support and Operations Service Commitments<\/span>. <\/span><\/p>\n

If you use our platform and don\u2019t pay us directly, don\u2019t worry\u2014we still want your experience to be fantastic, and we\u2019ll do our best to make that happen. You may also be eligible for support based on an agreement between Us and your institution. <\/span><\/p>\n

Fees<\/span><\/h1>\n

Simple summary: Some of our Services, like the OER content on our website, are available for free. Our courseware, which also contains OER content, is not free. Your eligibility to use our courseware is subject to payment for your use either by you or your institution.<\/strong><\/p>\n

You are eligible to use our Services, including Support, if you are an instructor for a course that has been paid for by your institution, or directly by the students in the course.<\/span><\/p>\n

You are eligible to use our Services, if you are a student and the required fees have been paid. Fees may be paid in a number of ways, including: <\/span><\/p>\n