{"id":13312,"date":"2018-05-25T09:24:41","date_gmt":"2018-05-25T16:24:41","guid":{"rendered":"https:\/\/lumenlearning.com\/?p=13312"},"modified":"2019-03-30T05:11:08","modified_gmt":"2019-03-30T12:11:08","slug":"multi-institutional-support-services","status":"publish","type":"post","link":"https:\/\/lumenlearning.com\/multi-institutional-support-services\/","title":{"rendered":"MULTI-INSTITUTIONAL SUPPORT SERVICES"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: #ffffff;background-position: center center;background-repeat: no-repeat;padding-top:0px;padding-right:22%;padding-bottom:0px;padding-left:22%;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:10px;margin-bottom:10px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;\"><h2 class=\"title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:46;line-height:1.13;\">Use this play to:<\/h2><\/div><div class=\"fusion-text fusion-text-1\"><p><span style=\"font-weight: 400\">Establish a team to encourage collaboration and provide support services for scaling OER adoption across multiple institutions or an entire system.<\/span><\/p>\n<\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:10px;margin-bottom:10px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_3 1_3 fusion-one-third fusion-column-first\" style=\"width:33.333333333333%;width:calc(33.333333333333% - ( ( 4% + 4% ) * 0.33333333333333 ) );margin-right: 4%;margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-alignleft\"><style type=\"text\/css\">.fusion-button.button-1 {border-radius:1px;}<\/style><a class=\"fusion-button button-flat fusion-button-default-size button-default button-1 fusion-button-default-span fusion-button-default-type btn-scaling\" target=\"_self\" href=\"\/champion-playbook\/sustaining-impact\/\"><span class=\"fusion-button-text\">See More Plays<\/span><\/a><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_3 1_3 fusion-one-third\" style=\"width:33.333333333333%;width:calc(33.333333333333% - ( ( 4% + 4% ) * 0.33333333333333 ) );margin-right: 4%;margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-alignleft\"><style type=\"text\/css\">.fusion-button.button-2 {border-radius:1px;}<\/style><a class=\"fusion-button button-flat fusion-button-default-size button-default button-2 fusion-button-default-span fusion-button-default-type btn-scaling\" target=\"_self\" href=\"\/champion-playbook\/\"><span class=\"fusion-button-text\">Back to Playbook Home<\/span><\/a><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_3 1_3 fusion-one-third fusion-column-last\" style=\"width:33.333333333333%;width:calc(33.333333333333% - ( ( 4% + 4% ) * 0.33333333333333 ) );margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-alignleft\"><style type=\"text\/css\">.fusion-button.button-3 {border-radius:1px;}<\/style><a class=\"fusion-button button-flat fusion-button-default-size button-default button-3 fusion-button-default-span fusion-button-default-type btn-scaling\" target=\"_self\" href=\"\/contact\/\"><span class=\"fusion-button-text\">Ask a Lumen Expert<\/span><\/a><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: #e6e6e6;background-position: center center;background-repeat: no-repeat;padding-top:30px;padding-right:22%;padding-bottom:20px;padding-left:22%;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;\"><h2 class=\"title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:46;line-height:1.13;\">Running the Play<\/h2><\/div><div class=\"fusion-text fusion-text-2\"><p><span style=\"font-weight: 400\">As OER initiatives scale up across a system or state, it can be strategically valuable to establish a team that focuses on coordinating work between institutions and provide a range of common support services. \u00a0These teams often include instructional designers, librarians, educational technologists and project managers. <\/span><\/p>\n<p><span style=\"font-weight: 400\">Teams do not need to be very large, particularly if you follow a train-the-trainer model and if you have flexibility in team organization. Centralized, de-centralized, and hybrid models can all work to provide efficient organizational structure for a multi-institution support team. \u00a0<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400\"><b>Identify signs that system-level support services are needed. <\/b><span style=\"font-weight: 400\">Establishing such support services, given the cost involved, before they are needed can be counterproductive as it can drain limited resources and thus erode senior level support. \u00a0Some signs that it may be time to create such services include:<\/span>\n<ol>\n<li style=\"font-weight: 400\"><i><span style=\"font-weight: 400\">Duplication of effort<\/span><\/i><span style=\"font-weight: 400\"> &#8211; If faculty or departments at different institutions are working on the same OER courses without knowing about each other\u2019s work.<\/span><\/li>\n<li style=\"font-weight: 400\"><i><span style=\"font-weight: 400\">Similar workshops are being run<\/span><\/i><span style=\"font-weight: 400\"> &#8211; if the same workshops are being developed and run without coordination between institutions or campuses.<\/span><\/li>\n<li style=\"font-weight: 400\"><i><span style=\"font-weight: 400\">Institutions are engaging with the same vendors <\/span><\/i><span style=\"font-weight: 400\">&#8211; if institutions are contracting with the same vendors independently without coordination.<\/span><\/li>\n<li style=\"font-weight: 400\"><i><span style=\"font-weight: 400\">Limited awareness of initiatives at the system level<\/span><\/i><span style=\"font-weight: 400\"> &#8211; if system level administrators start to find that they were unaware of existing initiatives on individual campuses.<\/span><\/li>\n<\/ol>\n<\/li>\n<li style=\"font-weight: 400\"><b>Determine support and staffing needs.<\/b><span style=\"font-weight: 400\"> \u00a0Conduct a light-weight needs assessment by surveying OER champions and institutional leaders to identify common needs around support services, strategic planning and coordination.<\/span><\/li>\n<li style=\"font-weight: 400\"><b>Determine the best organizational model.<\/b><span style=\"font-weight: 400\"> \u00a0The organizational culture of the system often factors into how to best organize the team. \u00a0In some cases it may make sense to have a very centralized team based out of a system office while in other cases a more distributive model with staff based at institutions working within a region is best. \u00a0Hybrid models in which a small team that is centrally based then coordinates with staff and liaisons on individual campuses can also be very effective.<\/span><\/li>\n<li style=\"font-weight: 400\"><b>Determine how to best fund staffing.<\/b><span style=\"font-weight: 400\"> Finding funding for new staffing can often be a major challenge in creating a system-level support team. \u00a0While there is no one panacea solution, effective approaches include:<\/span>\n<ol>\n<li style=\"font-weight: 400\"><i><span style=\"font-weight: 400\">Leverage new revenue from scaling OER adoptions<\/span><\/i><span style=\"font-weight: 400\"> &#8211; Evidence, such as <\/span><a href=\"https:\/\/lumenlearning.com\/page\/using-oer-can-boost-tuition-revenue\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400\">studies at Tidewater Community College<\/span><\/a><span style=\"font-weight: 400\">, suggests that institutions will realize a boost in revenue as they scale adoption of OER as a result of fewer students dropping courses. \u00a0This new revenue can be used to fund new staff lines.<\/span><\/li>\n<li style=\"font-weight: 400\"><i><span style=\"font-weight: 400\">Seek grant or foundation funding<\/span><\/i><span style=\"font-weight: 400\"> &#8211; Given the impact that scaling OER adoption will have on student success there may be state, federal or private foundation grants and funding that can be sought to fund staffing. \u00a0Such funding is often temporary so its best to uses these to cover initial \u201cstart up\u201d costs to get a team in place but to then have a longer-term funding model ready once grant funds run out.<\/span><\/li>\n<li style=\"font-weight: 400\"><i><span style=\"font-weight: 400\">Establish a sustainable revenue stream<\/span><\/i><span style=\"font-weight: 400\"> &#8211; Implementing a small OER course fee, increasing an existing fee (such a tech fee) or even establishing an endowed fund can create a new revenue stream that can support staffing.<\/span><\/li>\n<li style=\"font-weight: 400\"><i><span style=\"font-weight: 400\">Consider repurposing staff lines that are no longer needed<\/span><\/i><span style=\"font-weight: 400\"> &#8211; While changing staff lines can often be politically challenging, it is worth assessing existing positions to see if it makes sense to re-task them to focus on OER. \u00a0For example, a staff member who might have previously supported faculty on copyright clearance of instructional materials might get retrained on Creative Commons licenses.<\/span><\/li>\n<\/ol>\n<\/li>\n<li style=\"font-weight: 400\"><b>Consider a train-the-trainer model<\/b><span style=\"font-weight: 400\">. Rather than creating a very large team is can be more effective to implement a train-the-trainer model in which system-level staff train those at the institution level and then provide them with the resources needed to support faculty more directly. \u00a0In addition to be cost-effective, this approach results in developing institutional knowledge over time and avoid long-term dependence on system resources. <\/span><\/li>\n<li style=\"font-weight: 400\"><b>Recognize that staffing may not be needed forever.<\/b><span style=\"font-weight: 400\"> \u00a0Over time, especially if you use a train-the-trainer model, system-level staff may no longer be need or at least needed at the same levels as faculty become more knowledgeable.<\/span><\/li>\n<\/ol>\n<p><b>Resources:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Multi-institution Support Model: <\/span><a href=\"https:\/\/textbooks.opensuny.org\/about\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400\">SUNY OER Services<\/span><\/a><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Multi-institution Support Model: <\/span><a href=\"http:\/\/www.usmd.edu\/cai\/about\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400\">University System of Maryland Kirwan Center for Academic Innovation<\/span><\/a><\/li>\n<\/ul>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: #ffffff;background-position: center center;background-repeat: no-repeat;padding-top:30px;padding-right:22%;padding-bottom:20px;padding-left:22%;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-3 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;\"><h2 class=\"title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:46;line-height:1.13;\">Helpful Resources<\/h2><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-6 fusion_builder_column_1_3 1_3 fusion-one-third fusion-column-first\" style=\"width:33.333333333333%;width:calc(33.333333333333% - ( ( 4% + 4% ) * 0.33333333333333 ) );margin-right: 4%;margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;background-color:#e6e6e6;padding: 20px 20px 20px 20px;\"><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-4 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;\"><h2 class=\"title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:46;line-height:1.13;\">Multi-institution Support Model: <a href=\"https:\/\/textbooks.opensuny.org\/about\/\" target=\"_blank\" rel=\"noopener\">SUNY OER Services<\/a><\/h2><\/div><div class=\"fusion-text fusion-text-3\"><p><a href=\"https:\/\/textbooks.opensuny.org\/about\/\" target=\"_blank\" rel=\"noopener\">Website<\/a><\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-7 fusion_builder_column_1_3 1_3 fusion-one-third\" style=\"width:33.333333333333%;width:calc(33.333333333333% - ( ( 4% + 4% ) * 0.33333333333333 ) );margin-right: 4%;margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;background-color:#e6e6e6;padding: 20px 20px 20px 20px;\"><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-5 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;\"><h2 class=\"title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:46;line-height:1.13;\">Multi-institution Support Model: <a href=\"https:\/\/textbooks.opensuny.org\/about\/\" target=\"_blank\" rel=\"noopener\">SUNY OER Services<\/a><\/h2><\/div><div class=\"fusion-text fusion-text-4\"><p><a href=\"https:\/\/textbooks.opensuny.org\/about\/\" target=\"_blank\" rel=\"noopener\">Website<\/a><\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-8 fusion_builder_column_1_3 1_3 fusion-one-third fusion-column-last\" style=\"width:33.333333333333%;width:calc(33.333333333333% - ( ( 4% + 4% ) * 0.33333333333333 ) );margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;background-color:#e6e6e6;padding: 20px 20px 20px 20px;\"><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-6 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;\"><h2 class=\"title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:46;line-height:1.13;\"><a href=\"https:\/\/lumenlearning.com\/page\/using-oer-can-boost-tuition-revenue\/\" target=\"_blank\" rel=\"noopener\">Tidewater Community College Studies<\/a><\/h2><\/div><div class=\"fusion-text fusion-text-5\"><p><a href=\"https:\/\/lumenlearning.com\/page\/using-oer-can-boost-tuition-revenue\/\" target=\"_blank\" rel=\"noopener\">Website<\/a><\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: #e6e6e6;background-position: center center;background-repeat: no-repeat;padding-top:30px;padding-right:22%;padding-bottom:20px;padding-left:22%;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-9 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-6\"><p>Attributions:<\/p>\n<p><span style=\"font-weight: 400\">Man shaking woman\u2019s hand<\/span><\/p>\n<p><span style=\"font-weight: 400\">Photo by <\/span><a href=\"https:\/\/unsplash.com\/photos\/kyRiEW0S7FY?utm_source=unsplash&amp;utm_medium=referral&amp;utm_content=creditCopyText\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400\">rawpixel<\/span><\/a><span style=\"font-weight: 400\"> on <\/span><a href=\"https:\/\/unsplash.com\/search\/photos\/business-support-network?utm_source=unsplash&amp;utm_medium=referral&amp;utm_content=creditCopyText\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400\">Unsplash<\/span><\/a><\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":32,"featured_media":13316,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[199,204],"tags":[209,229,64,56,205,212,228],"class_list":["post-13312","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-playbook","category-sustaining-impact","tag-champion","tag-multi-institutional","tag-oer","tag-open-educational-resources","tag-playbook","tag-professional-development","tag-support"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/lumenlearning.com\/wp-json\/wp\/v2\/posts\/13312","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lumenlearning.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/lumenlearning.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/lumenlearning.com\/wp-json\/wp\/v2\/users\/32"}],"replies":[{"embeddable":true,"href":"https:\/\/lumenlearning.com\/wp-json\/wp\/v2\/comments?post=13312"}],"version-history":[{"count":0,"href":"https:\/\/lumenlearning.com\/wp-json\/wp\/v2\/posts\/13312\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/lumenlearning.com\/wp-json\/wp\/v2\/media\/13316"}],"wp:attachment":[{"href":"https:\/\/lumenlearning.com\/wp-json\/wp\/v2\/media?parent=13312"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/lumenlearning.com\/wp-json\/wp\/v2\/categories?post=13312"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/lumenlearning.com\/wp-json\/wp\/v2\/tags?post=13312"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}